Terms and Conditions
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Terms and Conditions
Home > Terms and Conditions
Terms and Conditions
Home > Terms and Conditions
Terms and Conditions
Terms
This document governs the General Terms and Conditions of Sale (the “General Conditions”) relating to orders, product purchases and the sharing of information between Gioielleria Fiore Srl, with registered office in Via Cristoforo Colombo, 35, Capri, P . IVA 07623951212 (“FIORE” or “we”) and the customer (“you” or “your”) who intends to order and purchase products on the Gioielleriafiore.com website (the “Site”).
The use of the Site to order or purchase products implies your acceptance of these General Conditions, the Terms of Use of the Site available at (“Terms of Use” available at https://www.gioielleriafiore.com/terms-of-use ) and the Privacy Policy, available at https://www.gioielleriafiore.com/privacy-policy , referred to here in full, as well as other notices that may be published on the Site when an order is placed and finally all applicable laws and regulations. These General Conditions provide information on who we are, how you can purchase products on the Site, how to cancel an order, what to do in case of problems and other important information. Please read the following General Conditions carefully before placing an order through the Site. If you do not agree with the conditions described in these General Conditions, in the Terms of Use or in the Privacy Policy, we invite you not to place orders through the Site.
ORDERS
To place orders on the Site, you must be of age and have legal capacity. You can place the order through the Site and pay the price of the chosen product / s, following the instructions on the Site. Once the order has been placed (by clicking on the “submit the order” button), FIORE will confirm receipt by sending an automatic message (the “Confirmation of receipt”). This acknowledgment of receipt does not represent acceptance by FIORE. Each order, in fact, is subject to express acceptance by FIORE and FIORE reserves the right to cancel an order even after sending the Confirmation of receipt.
CONFIRMATION OF ORDERS
To place an order, you must select the products you wish to purchase and click on “Add to cart”. The selected products will then be added to the “cart” and the order can be concluded by filling in the appropriate form and accepting the General Conditions of Sale as indicated on the Site. Before concluding the order, you must check the accuracy of the information provided and correct any inaccuracies. The order will be sent by clicking on the “submit order” button. Sending the order by clicking on the “submit the order” button does not imply acceptance of the order and conclusion of the purchase. Your order in fact constitutes an offer to buy to FIORE. Once sent, the order will be taken over by FIORE. Once sent, the order will be taken over by FIORE.
The acceptance of the order by FIORE will be confirmed by sending an email (the “Order Confirmation”).
You can cancel an order at any time until FIORE has sent the Order Confirmation. Once accepted by FIORE through the Order Confirmation, the order can no longer be modified or canceled, unless otherwise provided for by these General Conditions or by law. FIORE also reserves the right to verbally confirm orders. The contract between you and FIORE is concluded only at the time of sending the Order Confirmation and will only concern the products whose delivery has been confirmed. FIORE maintains transactions with its customers. You are invited to download these General Conditions and the Order Confirmation. In the event of a dispute relating to an order placed on the Site, the data stored by FIORE will constitute proof of the transaction.
GENERAL RULES
Orders can be placed only for personal use, with the exclusion of any commercial purpose. Before acceptance, FIORE reserves the right to cancel any order, when there are well-founded reasons such as, without limitations, if: (a) you have been involved in a dispute with FIORE regarding a previous order; (b) FIORE has reasonable grounds to suspect that you (i) has violated these General Conditions, (ii) has not paid for the purchased products upon expiry of the established term; (iii) is involved in fraudulent or gray market activities (ie the resale of products through channels not belonging to the authorized sales network of FIORE or its affiliates); (iv) refuses to provide any information that FIORE is required to collect by law; (c) FIORE believed that the cancellation of the order is mandatory under the law; (d) FIORE has the right to cancel an order under these General Conditions. In the event that FIORE cancels an order, it will refund any payment previously made.
FIORE makes every effort to ensure that the color, design and style of the FIORE products depicted on the Site are representative of the original products to the best of their ability. Despite this, the appearance of the original product may differ slightly from what is depicted on the Site for technical or other reasons. FIORE will therefore not be responsible for any errors or inaccuracies in the photographs or graphic representations of FIORE products displayed on the Site, except as provided for in clauses 7 and 8 of these General Conditions, within the limits of what is permitted by law.
None of the provisions of these General Conditions may exclude or limit the rights or remedies that cannot be derogated and that you can exercise under the law. For questions relating to products, you can contact FIORE via customer service by sending an email to support@gioielleriafiore.com or by phone at +39 0818375909.
You can purchase up to a maximum of 10 products with the same code for a maximum value of the single product not exceeding 50,000 Euros.
PRE-ORDERS
Some products identified on the website may be available for pre-order. Subject to the conditions set out in this document and the conditions mentioned on the web page of the products available for pre-order (delivery period and delivery options), pre-orders will be governed by the same processes and conditions applicable to standard orders. In the case of a mixed order consisting of currently available products and pre-ordered products or in the case of a pre-order of multiple products with different delivery dates mentioned on the website, the most recent delivery date will apply to the entire pre-order. At the time of pre-order, FIORE will obtain a credit authorization from your card issuer equal to the entire purchase amount. Once the booked product is ready for shipment, FIORE will process the purchase transaction by debiting your credit card and will send you an order confirmation. If your credit card is refused when FIORE tries to accept the payment, you will be contacted by our Customer Service to evaluate alternative payment methods. If this agreement is not made promptly, the pre-order will be canceled. Due to production constraints, FIORE may have to cancel a pre-order, in whole or in part. FIORE will inform you of such cancellation without undue delay, will cancel any authorization on your credit card and your credit card will not be charged.
AVAILABILITY’
Viewing a product on the Site does not imply that it is definitely available for online purchase. FIORE reserves the right to modify, from time to time, the assortment of products on the Site without prior notice. FIORE will not be responsible in the event that a product is out of stock or no longer available.
In the event that, after the confirmation of receipt of the order, the product you have chosen is no longer available, FIORE customer service or your sales consultant will inform you by telephone or e-mail or other agreed means of communication as soon as possible. . You will then have the option to choose another product or cancel your order. If your order consists of multiple products, customer service or your sales consultant will inform you by phone or email to let you know which part of the order is still available and will assist you in choosing between canceling the order in full or modify it. In any case, you will be charged only for the part of the order that is available and that you wish to purchase in any case. If you choose to replace the item that is no longer available, a new order will be created for the new product you have chosen.
PRICES AND PAYMENTS
The prices of FIORE products are indicated in Euros and include all applicable taxes. Shipping costs are excluded.
FIORE reserves the right to change the price of the products displayed on the Site at any time and without prior notice. You will be charged the price displayed on the Site when the order was sent by you by clicking on the “submit order” button. You will also be responsible for the costs incurred in using the means of distance communication used to send the order (such as for example the telephone rate and internet connection).
For each order placed through the Site, you must make the payment at the time of placing the order. The amount of the ordered products will be blocked on your credit card but will be charged only when FIORE sends the Order Confirmation.
We only accept payments by credit card issued by the following institutions: Visa, Amex, Mastercard.
RESERVE OF OWNERSHIP AND PASSING OF RISKS
The product will remain the property of FIORE until the full amount has been paid. The ordered products will remain under the responsibility of FIORE until signed and received by you. Once you have received the products, you accept and assume all risks relating to the products (including loss, theft or damage).
PRE-ORDERS
The pre-order service allows you to order a preview of a product that is part of a new collection or a limited edition, before it is available for sale on the official website and in FIORE stores. If a product is available for pre-order, the product page will expressly indicate that it is a “PRE-ORDER” product. This means that the product is not immediately available in our warehouse and will be shipped to you as soon as it is available. The standard delivery times indicated on the Site will apply from the moment the booked product has been shipped; we recommend that you check the estimated shipping date at the checkout stage. Unless otherwise indicated, pre-orders are subject to the same terms and conditions as orders placed through the Site, as provided for in these General Conditions.
DELIVERY
The products will be shipped to the address you entered during the ordering process and indicated in the order confirmation. Only one address can be entered for each order.
P.O.Boxes cannot be used for the delivery of our products. If you enter the address of a Hotel as the delivery address of the order, the delivery can only be made to the person indicated in the order and no one else, including the Hotel reception. Your signature is required upon delivery.
The products will be shipped in a single package which includes the product, packaging, receipt of payment or invoice where required, and, as applicable, the jewelry certification and warranty certificate.
To receive the package, the signature of an adult is required.
TIMES AND SHIPPING COSTS
Except for products purchased in pre-order, orders will be delivered by standard delivery within 2-4 working days from the date of confirmation of the order, except in exceptional cases beyond the sphere of control of FIORE and for which you will be immediately contacted.
For pre-order products, it must refer to the estimated shipping date as indicated on the product description page.
The delivery of products purchased through the Site is free.
PROBLEMS IN DELIVERY
Any non-deliveries or deliveries occurring more than seven (7) days from the date of shipment (ten (10) for deliveries to the islands), must be reported to our customer service as soon as possible. Any complaint must be communicated within a maximum of fifteen (15) days from the date of confirmation of your order. Once you have received your order, you will need to check the products. If the products received do not comply with the order you placed, or you are not satisfied, you must immediately contact the concierge service by contacting customer service via an e-mail at support@gioielleriafiore.com, or by telephone at the number + 39 0818375909 and request a return or replacement in accordance with the Return Policy.
RETURN POLICY
a) General rules
To make a return of a product purchased through the Site, and obtain a refund of the price paid or request a replacement with another product, you can return the product, without scratches or dents, to our customer service by contacting the email address support @ gioielleriafiore .com, or the telephone number +39 0818375909, or directly at one of the FIORE boutiques in Italy listed in paragraph c) below.
All returns must contain the original sales receipt and be returned in the original packaging. The right of withdrawal is excluded for customized products (such as products with engravings), which cannot therefore be returned, refunded or replaced.
All products returned following a return or replacement request are subject to a quality control before being accepted. Products with signs of wear, damage or alteration (including changes in size) or whose label, where present, has been removed, will not be accepted. You will be refunded the price of the products whose return has been accepted by FIORE and FIORE will bear the costs of the return by providing a pre-paid label. However, you will be responsible for any decrease in value of the returned products due to unsuitable use to preserve the nature, characteristics and, where applicable, the functioning of the products.
You can also use the attached form . If you choose to return a product at your own expense, please keep a copy of proof of return by insured mail or other method that provides proof of the delivery date. You must also ensure the return of the product against theft and loss of the value of the product.
Our Return Policy is not intended in any way to exclude or limit the rights or mandatory remedies you are entitled to under the law.
b) Return via customer service
Upon receipt of the communication relating to your wish to withdraw from the contract, FIORE will send you a pre-paid return label. You can also return the products by sending them directly to GIOIELLERIA FIORE Srl Via Cristoforo Colombo, 35, 80073 CAPRI (NA), together with the Return Form or other declaration of your desire to withdraw from the contract. You must return the product within 14 from the moment of your communication to FIORE of the desire to withdraw. The aforementioned deadline is met if the shipment of the product is made before the expiry of the 14 days. The refund of the returned product will be made on the same payment method used for the purchase on the Site. If you have replaced the product with one of higher value, you will be charged the difference. It will not be possible to replace a product with another of a lower value. In the case of gifts, the recipient of the gift can only request the replacement of the product given with another of equal or greater value. Shipping costs, if paid, will be refunded. In the case of replacement of a product purchased on the Site with another product, the shipping costs for sending the replacement product will not be charged.
c) Return to a FIORE boutique
FIORE also offers you the possibility to return a product purchased through the Site for a replacement at one of the following FIORE boutiques in Italy:
• CAPRI (NA), Via Cristoforo Colombo, 35, 80073 (tel: +39 0818375909)
You can return the product within 14 from the moment of your communication to FIORE of the desire to withdraw. For in-store returns, it will not be possible to have a refund of the price paid, but only to replace the purchased product with a new product. If you replace the product with another one of higher value, you will be charged the difference. It will not be possible to replace a product with another of a lower value. Shipping costs, if paid, will be refunded.
AUTHENTICITY GUARANTEE
FIORE guarantees the authenticity of all products purchased through the Site.
APPLICABLE LAW
These General Conditions, their interpretation and execution, including transactions made through the Site, are governed by the laws of the Italian Republic. Each party irrevocably undertakes to submit to the jurisdiction of the courts of the Italian Republic in relation to any claim or any other matter concerning these General Conditions.
DURATION
FIORE may modify, suspend or interrupt the functioning of the Site at any time. We reserve the right to limit, suspend or terminate your access to the Site and / or its services, if we have reason to believe that you are in breach of these General Conditions or applicable laws, or for any other reason, without notice or responsibility on our part. We may prevent the use of the Site in the event of repeated violations of intellectual property rights.
WAIVER
Failure by us to exercise any right or provision of these General Conditions does not constitute a waiver of such right or provision. If a clause of these General Conditions is deemed in whole or in part null or ineffective, such nullity or ineffectiveness will not extend to other clauses of these General Conditions which will remain fully effective.
BINDING AGREEMENT
The confirmation of the order by FIORE and these General Conditions constitute the entire agreement between you and FIORE with reference to the object of the same.
INTELLECTUAL PROPERTY AND TRADEMARKS
All trademarks, logos or service marks (the “Trademarks”) appearing on the Site, whether registered or not, are the exclusive property of FIORE and / or its subsidiaries / affiliates. These General Conditions and all materials, elements and contents (including drawings, models, illustrations, photographs, videos, texts, codes, audio and graphic tracks) included in the Site are the exclusive property of FIORE and / or its subsidiaries / affiliates . Nothing contained on the Site can in any way be construed as an implied license of any kind or right to use the Trademarks displayed on the Site itself, without the written authorization of FIORE. You may copy and print pages of the Site exclusively for non-commercial purposes related to orders or purchases through the Site. Unless we give you specific written authorization in advance, any other use of the Site, its contents and information is strictly prohibited.
COPYRIGHT AND VALIDITY
The contents of the Site are subject to FIORE copyright.
All rights reserved.
These General Conditions apply from January 1, 2021.
Terms and Conditions
Terms
This document governs the General Terms and Conditions of Sale (the “General Conditions”) relating to orders, product purchases and the sharing of information between Gioielleria Fiore Srl, with registered office in Via Cristoforo Colombo, 35, Capri, P . IVA 07623951212 (“FIORE” or “we”) and the customer (“you” or “your”) who intends to order and purchase products on the Gioielleriafiore.com website (the “Site”).
The use of the Site to order or purchase products implies your acceptance of these General Conditions, the Terms of Use of the Site available at (“Terms of Use” available at https://www.gioielleriafiore.com/terms-of-use ) and the Privacy Policy, available at https://www.gioielleriafiore.com/privacy-policy , referred to here in full, as well as other notices that may be published on the Site when an order is placed and finally all applicable laws and regulations. These General Conditions provide information on who we are, how you can purchase products on the Site, how to cancel an order, what to do in case of problems and other important information. Please read the following General Conditions carefully before placing an order through the Site. If you do not agree with the conditions described in these General Conditions, in the Terms of Use or in the Privacy Policy, we invite you not to place orders through the Site.
ORDERS
To place orders on the Site, you must be of age and have legal capacity. You can place the order through the Site and pay the price of the chosen product / s, following the instructions on the Site. Once the order has been placed (by clicking on the “submit the order” button), FIORE will confirm receipt by sending an automatic message (the “Confirmation of receipt”). This acknowledgment of receipt does not represent acceptance by FIORE. Each order, in fact, is subject to express acceptance by FIORE and FIORE reserves the right to cancel an order even after sending the Confirmation of receipt.
CONFIRMATION OF ORDERS
To place an order, you must select the products you wish to purchase and click on “Add to cart”. The selected products will then be added to the “cart” and the order can be concluded by filling in the appropriate form and accepting the General Conditions of Sale as indicated on the Site. Before concluding the order, you must check the accuracy of the information provided and correct any inaccuracies. The order will be sent by clicking on the “submit order” button. Sending the order by clicking on the “submit the order” button does not imply acceptance of the order and conclusion of the purchase. Your order in fact constitutes an offer to buy to FIORE. Once sent, the order will be taken over by FIORE. Once sent, the order will be taken over by FIORE.
The acceptance of the order by FIORE will be confirmed by sending an email (the “Order Confirmation”).
You can cancel an order at any time until FIORE has sent the Order Confirmation. Once accepted by FIORE through the Order Confirmation, the order can no longer be modified or canceled, unless otherwise provided for by these General Conditions or by law. FIORE also reserves the right to verbally confirm orders. The contract between you and FIORE is concluded only at the time of sending the Order Confirmation and will only concern the products whose delivery has been confirmed. FIORE maintains transactions with its customers. You are invited to download these General Conditions and the Order Confirmation. In the event of a dispute relating to an order placed on the Site, the data stored by FIORE will constitute proof of the transaction.
GENERAL RULES
Orders can be placed only for personal use, with the exclusion of any commercial purpose. Before acceptance, FIORE reserves the right to cancel any order, when there are well-founded reasons such as, without limitations, if: (a) you have been involved in a dispute with FIORE regarding a previous order; (b) FIORE has reasonable grounds to suspect that you (i) has violated these General Conditions, (ii) has not paid for the purchased products upon expiry of the established term; (iii) is involved in fraudulent or gray market activities (ie the resale of products through channels not belonging to the authorized sales network of FIORE or its affiliates); (iv) refuses to provide any information that FIORE is required to collect by law; (c) FIORE believed that the cancellation of the order is mandatory under the law; (d) FIORE has the right to cancel an order under these General Conditions. In the event that FIORE cancels an order, it will refund any payment previously made.
FIORE makes every effort to ensure that the color, design and style of the FIORE products depicted on the Site are representative of the original products to the best of their ability. Despite this, the appearance of the original product may differ slightly from what is depicted on the Site for technical or other reasons. FIORE will therefore not be responsible for any errors or inaccuracies in the photographs or graphic representations of FIORE products displayed on the Site, except as provided for in clauses 7 and 8 of these General Conditions, within the limits of what is permitted by law.
None of the provisions of these General Conditions may exclude or limit the rights or remedies that cannot be derogated and that you can exercise under the law. For questions relating to products, you can contact FIORE via customer service by sending an email to support@gioielleriafiore.com or by phone at +39 0818375909.
You can purchase up to a maximum of 10 products with the same code for a maximum value of the single product not exceeding 50,000 Euros.
PRE-ORDERS
Some products identified on the website may be available for pre-order. Subject to the conditions set out in this document and the conditions mentioned on the web page of the products available for pre-order (delivery period and delivery options), pre-orders will be governed by the same processes and conditions applicable to standard orders. In the case of a mixed order consisting of currently available products and pre-ordered products or in the case of a pre-order of multiple products with different delivery dates mentioned on the website, the most recent delivery date will apply to the entire pre-order. At the time of pre-order, FIORE will obtain a credit authorization from your card issuer equal to the entire purchase amount. Once the booked product is ready for shipment, FIORE will process the purchase transaction by debiting your credit card and will send you an order confirmation. If your credit card is refused when FIORE tries to accept the payment, you will be contacted by our Customer Service to evaluate alternative payment methods. If this agreement is not made promptly, the pre-order will be canceled. Due to production constraints, FIORE may have to cancel a pre-order, in whole or in part. FIORE will inform you of such cancellation without undue delay, will cancel any authorization on your credit card and your credit card will not be charged.
AVAILABILITY’
Viewing a product on the Site does not imply that it is definitely available for online purchase. FIORE reserves the right to modify, from time to time, the assortment of products on the Site without prior notice. FIORE will not be responsible in the event that a product is out of stock or no longer available.
In the event that, after the confirmation of receipt of the order, the product you have chosen is no longer available, FIORE customer service or your sales consultant will inform you by telephone or e-mail or other agreed means of communication as soon as possible. . You will then have the option to choose another product or cancel your order. If your order consists of multiple products, customer service or your sales consultant will inform you by phone or email to let you know which part of the order is still available and will assist you in choosing between canceling the order in full or modify it. In any case, you will be charged only for the part of the order that is available and that you wish to purchase in any case. If you choose to replace the item that is no longer available, a new order will be created for the new product you have chosen.
PRICES AND PAYMENTS
The prices of FIORE products are indicated in Euros and include all applicable taxes. Shipping costs are excluded.
FIORE reserves the right to change the price of the products displayed on the Site at any time and without prior notice. You will be charged the price displayed on the Site when the order was sent by you by clicking on the “submit order” button. You will also be responsible for the costs incurred in using the means of distance communication used to send the order (such as for example the telephone rate and internet connection).
For each order placed through the Site, you must make the payment at the time of placing the order. The amount of the ordered products will be blocked on your credit card but will be charged only when FIORE sends the Order Confirmation.
We only accept payments by credit card issued by the following institutions: Visa, Amex, Mastercard.
RESERVE OF OWNERSHIP AND PASSING OF RISKS
The product will remain the property of FIORE until the full amount has been paid. The ordered products will remain under the responsibility of FIORE until signed and received by you. Once you have received the products, you accept and assume all risks relating to the products (including loss, theft or damage).
PRE-ORDERS
The pre-order service allows you to order a preview of a product that is part of a new collection or a limited edition, before it is available for sale on the official website and in FIORE stores. If a product is available for pre-order, the product page will expressly indicate that it is a “PRE-ORDER” product. This means that the product is not immediately available in our warehouse and will be shipped to you as soon as it is available. The standard delivery times indicated on the Site will apply from the moment the booked product has been shipped; we recommend that you check the estimated shipping date at the checkout stage. Unless otherwise indicated, pre-orders are subject to the same terms and conditions as orders placed through the Site, as provided for in these General Conditions.
DELIVERY
The products will be shipped to the address you entered during the ordering process and indicated in the order confirmation. Only one address can be entered for each order.
P.O.Boxes cannot be used for the delivery of our products. If you enter the address of a Hotel as the delivery address of the order, the delivery can only be made to the person indicated in the order and no one else, including the Hotel reception. Your signature is required upon delivery.
The products will be shipped in a single package which includes the product, packaging, receipt of payment or invoice where required, and, as applicable, the jewelry certification and warranty certificate.
To receive the package, the signature of an adult is required.
TIMES AND SHIPPING COSTS
Except for products purchased in pre-order, orders will be delivered by standard delivery within 2-4 working days from the date of confirmation of the order, except in exceptional cases beyond the sphere of control of FIORE and for which you will be immediately contacted.
For pre-order products, it must refer to the estimated shipping date as indicated on the product description page.
The delivery of products purchased through the Site is free.
PROBLEMS IN DELIVERY
Any non-deliveries or deliveries occurring more than seven (7) days from the date of shipment (ten (10) for deliveries to the islands), must be reported to our customer service as soon as possible. Any complaint must be communicated within a maximum of fifteen (15) days from the date of confirmation of your order. Once you have received your order, you will need to check the products. If the products received do not comply with the order you placed, or you are not satisfied, you must immediately contact the concierge service by contacting customer service via an e-mail at support@gioielleriafiore.com, or by telephone at the number + 39 0818375909 and request a return or replacement in accordance with the Return Policy.
RETURN POLICY
a) General rules
To make a return of a product purchased through the Site, and obtain a refund of the price paid or request a replacement with another product, you can return the product, without scratches or dents, to our customer service by contacting the email address support @ gioielleriafiore .com, or the telephone number +39 0818375909, or directly at one of the FIORE boutiques in Italy listed in paragraph c) below.
All returns must contain the original sales receipt and be returned in the original packaging. The right of withdrawal is excluded for customized products (such as products with engravings), which cannot therefore be returned, refunded or replaced.
All products returned following a return or replacement request are subject to a quality control before being accepted. Products with signs of wear, damage or alteration (including changes in size) or whose label, where present, has been removed, will not be accepted. You will be refunded the price of the products whose return has been accepted by FIORE and FIORE will bear the costs of the return by providing a pre-paid label. However, you will be responsible for any decrease in value of the returned products due to unsuitable use to preserve the nature, characteristics and, where applicable, the functioning of the products.
You can also use the attached form . If you choose to return a product at your own expense, please keep a copy of proof of return by insured mail or other method that provides proof of the delivery date. You must also ensure the return of the product against theft and loss of the value of the product.
Our Return Policy is not intended in any way to exclude or limit the rights or mandatory remedies you are entitled to under the law.
b) Return via customer service
Upon receipt of the communication relating to your wish to withdraw from the contract, FIORE will send you a pre-paid return label. You can also return the products by sending them directly to GIOIELLERIA FIORE Srl Via Cristoforo Colombo, 35, 80073 CAPRI (NA), together with the Return Form or other declaration of your desire to withdraw from the contract. You must return the product within 14 from the moment of your communication to FIORE of the desire to withdraw. The aforementioned deadline is met if the shipment of the product is made before the expiry of the 14 days. The refund of the returned product will be made on the same payment method used for the purchase on the Site. If you have replaced the product with one of higher value, you will be charged the difference. It will not be possible to replace a product with another of a lower value. In the case of gifts, the recipient of the gift can only request the replacement of the product given with another of equal or greater value. Shipping costs, if paid, will be refunded. In the case of replacement of a product purchased on the Site with another product, the shipping costs for sending the replacement product will not be charged.
c) Return to a FIORE boutique
FIORE also offers you the possibility to return a product purchased through the Site for a replacement at one of the following FIORE boutiques in Italy:
• CAPRI (NA), Via Cristoforo Colombo, 35, 80073 (tel: +39 0818375909)
You can return the product within 14 from the moment of your communication to FIORE of the desire to withdraw. For in-store returns, it will not be possible to have a refund of the price paid, but only to replace the purchased product with a new product. If you replace the product with another one of higher value, you will be charged the difference. It will not be possible to replace a product with another of a lower value. Shipping costs, if paid, will be refunded.
AUTHENTICITY GUARANTEE
FIORE guarantees the authenticity of all products purchased through the Site.
APPLICABLE LAW
These General Conditions, their interpretation and execution, including transactions made through the Site, are governed by the laws of the Italian Republic. Each party irrevocably undertakes to submit to the jurisdiction of the courts of the Italian Republic in relation to any claim or any other matter concerning these General Conditions.
DURATION
FIORE may modify, suspend or interrupt the functioning of the Site at any time. We reserve the right to limit, suspend or terminate your access to the Site and / or its services, if we have reason to believe that you are in breach of these General Conditions or applicable laws, or for any other reason, without notice or responsibility on our part. We may prevent the use of the Site in the event of repeated violations of intellectual property rights.
WAIVER
Failure by us to exercise any right or provision of these General Conditions does not constitute a waiver of such right or provision. If a clause of these General Conditions is deemed in whole or in part null or ineffective, such nullity or ineffectiveness will not extend to other clauses of these General Conditions which will remain fully effective.
BINDING AGREEMENT
The confirmation of the order by FIORE and these General Conditions constitute the entire agreement between you and FIORE with reference to the object of the same.
INTELLECTUAL PROPERTY AND TRADEMARKS
All trademarks, logos or service marks (the “Trademarks”) appearing on the Site, whether registered or not, are the exclusive property of FIORE and / or its subsidiaries / affiliates. These General Conditions and all materials, elements and contents (including drawings, models, illustrations, photographs, videos, texts, codes, audio and graphic tracks) included in the Site are the exclusive property of FIORE and / or its subsidiaries / affiliates . Nothing contained on the Site can in any way be construed as an implied license of any kind or right to use the Trademarks displayed on the Site itself, without the written authorization of FIORE. You may copy and print pages of the Site exclusively for non-commercial purposes related to orders or purchases through the Site. Unless we give you specific written authorization in advance, any other use of the Site, its contents and information is strictly prohibited.
COPYRIGHT AND VALIDITY
The contents of the Site are subject to FIORE copyright.
All rights reserved.
These General Conditions apply from January 1, 2021.
Terms and Conditions
Terms
This document governs the General Terms and Conditions of Sale (the “General Conditions”) relating to orders, product purchases and the sharing of information between Gioielleria Fiore Srl, with registered office in Via Cristoforo Colombo, 35, Capri, P . IVA 07623951212 (“FIORE” or “we”) and the customer (“you” or “your”) who intends to order and purchase products on the Gioielleriafiore.com website (the “Site”).
The use of the Site to order or purchase products implies your acceptance of these General Conditions, the Terms of Use of the Site available at (“Terms of Use” available at https://www.gioielleriafiore.com/terms-of-use ) and the Privacy Policy, available at https://www.gioielleriafiore.com/privacy-policy , referred to here in full, as well as other notices that may be published on the Site when an order is placed and finally all applicable laws and regulations. These General Conditions provide information on who we are, how you can purchase products on the Site, how to cancel an order, what to do in case of problems and other important information. Please read the following General Conditions carefully before placing an order through the Site. If you do not agree with the conditions described in these General Conditions, in the Terms of Use or in the Privacy Policy, we invite you not to place orders through the Site.
ORDERS
To place orders on the Site, you must be of age and have legal capacity. You can place the order through the Site and pay the price of the chosen product / s, following the instructions on the Site. Once the order has been placed (by clicking on the “submit the order” button), FIORE will confirm receipt by sending an automatic message (the “Confirmation of receipt”). This acknowledgment of receipt does not represent acceptance by FIORE. Each order, in fact, is subject to express acceptance by FIORE and FIORE reserves the right to cancel an order even after sending the Confirmation of receipt.
CONFIRMATION OF ORDERS
To place an order, you must select the products you wish to purchase and click on “Add to cart”. The selected products will then be added to the “cart” and the order can be concluded by filling in the appropriate form and accepting the General Conditions of Sale as indicated on the Site. Before concluding the order, you must check the accuracy of the information provided and correct any inaccuracies. The order will be sent by clicking on the “submit order” button. Sending the order by clicking on the “submit the order” button does not imply acceptance of the order and conclusion of the purchase. Your order in fact constitutes an offer to buy to FIORE. Once sent, the order will be taken over by FIORE. Once sent, the order will be taken over by FIORE.
The acceptance of the order by FIORE will be confirmed by sending an email (the “Order Confirmation”).
You can cancel an order at any time until FIORE has sent the Order Confirmation. Once accepted by FIORE through the Order Confirmation, the order can no longer be modified or canceled, unless otherwise provided for by these General Conditions or by law. FIORE also reserves the right to verbally confirm orders. The contract between you and FIORE is concluded only at the time of sending the Order Confirmation and will only concern the products whose delivery has been confirmed. FIORE maintains transactions with its customers. You are invited to download these General Conditions and the Order Confirmation. In the event of a dispute relating to an order placed on the Site, the data stored by FIORE will constitute proof of the transaction.
GENERAL RULES
Orders can be placed only for personal use, with the exclusion of any commercial purpose. Before acceptance, FIORE reserves the right to cancel any order, when there are well-founded reasons such as, without limitations, if: (a) you have been involved in a dispute with FIORE regarding a previous order; (b) FIORE has reasonable grounds to suspect that you (i) has violated these General Conditions, (ii) has not paid for the purchased products upon expiry of the established term; (iii) is involved in fraudulent or gray market activities (ie the resale of products through channels not belonging to the authorized sales network of FIORE or its affiliates); (iv) refuses to provide any information that FIORE is required to collect by law; (c) FIORE believed that the cancellation of the order is mandatory under the law; (d) FIORE has the right to cancel an order under these General Conditions. In the event that FIORE cancels an order, it will refund any payment previously made.
FIORE makes every effort to ensure that the color, design and style of the FIORE products depicted on the Site are representative of the original products to the best of their ability. Despite this, the appearance of the original product may differ slightly from what is depicted on the Site for technical or other reasons. FIORE will therefore not be responsible for any errors or inaccuracies in the photographs or graphic representations of FIORE products displayed on the Site, except as provided for in clauses 7 and 8 of these General Conditions, within the limits of what is permitted by law.
None of the provisions of these General Conditions may exclude or limit the rights or remedies that cannot be derogated and that you can exercise under the law. For questions relating to products, you can contact FIORE via customer service by sending an email to support@gioielleriafiore.com or by phone at +39 0818375909.
You can purchase up to a maximum of 10 products with the same code for a maximum value of the single product not exceeding 50,000 Euros.
PRE-ORDERS
Some products identified on the website may be available for pre-order. Subject to the conditions set out in this document and the conditions mentioned on the web page of the products available for pre-order (delivery period and delivery options), pre-orders will be governed by the same processes and conditions applicable to standard orders. In the case of a mixed order consisting of currently available products and pre-ordered products or in the case of a pre-order of multiple products with different delivery dates mentioned on the website, the most recent delivery date will apply to the entire pre-order. At the time of pre-order, FIORE will obtain a credit authorization from your card issuer equal to the entire purchase amount. Once the booked product is ready for shipment, FIORE will process the purchase transaction by debiting your credit card and will send you an order confirmation. If your credit card is refused when FIORE tries to accept the payment, you will be contacted by our Customer Service to evaluate alternative payment methods. If this agreement is not made promptly, the pre-order will be canceled. Due to production constraints, FIORE may have to cancel a pre-order, in whole or in part. FIORE will inform you of such cancellation without undue delay, will cancel any authorization on your credit card and your credit card will not be charged.
AVAILABILITY’
Viewing a product on the Site does not imply that it is definitely available for online purchase. FIORE reserves the right to modify, from time to time, the assortment of products on the Site without prior notice. FIORE will not be responsible in the event that a product is out of stock or no longer available.
In the event that, after the confirmation of receipt of the order, the product you have chosen is no longer available, FIORE customer service or your sales consultant will inform you by telephone or e-mail or other agreed means of communication as soon as possible. . You will then have the option to choose another product or cancel your order. If your order consists of multiple products, customer service or your sales consultant will inform you by phone or email to let you know which part of the order is still available and will assist you in choosing between canceling the order in full or modify it. In any case, you will be charged only for the part of the order that is available and that you wish to purchase in any case. If you choose to replace the item that is no longer available, a new order will be created for the new product you have chosen.
PRICES AND PAYMENTS
The prices of FIORE products are indicated in Euros and include all applicable taxes. Shipping costs are excluded.
FIORE reserves the right to change the price of the products displayed on the Site at any time and without prior notice. You will be charged the price displayed on the Site when the order was sent by you by clicking on the “submit order” button. You will also be responsible for the costs incurred in using the means of distance communication used to send the order (such as for example the telephone rate and internet connection).
For each order placed through the Site, you must make the payment at the time of placing the order. The amount of the ordered products will be blocked on your credit card but will be charged only when FIORE sends the Order Confirmation.
We only accept payments by credit card issued by the following institutions: Visa, Amex, Mastercard.
RESERVE OF OWNERSHIP AND PASSING OF RISKS
The product will remain the property of FIORE until the full amount has been paid. The ordered products will remain under the responsibility of FIORE until signed and received by you. Once you have received the products, you accept and assume all risks relating to the products (including loss, theft or damage).
PRE-ORDERS
The pre-order service allows you to order a preview of a product that is part of a new collection or a limited edition, before it is available for sale on the official website and in FIORE stores. If a product is available for pre-order, the product page will expressly indicate that it is a “PRE-ORDER” product. This means that the product is not immediately available in our warehouse and will be shipped to you as soon as it is available. The standard delivery times indicated on the Site will apply from the moment the booked product has been shipped; we recommend that you check the estimated shipping date at the checkout stage. Unless otherwise indicated, pre-orders are subject to the same terms and conditions as orders placed through the Site, as provided for in these General Conditions.
DELIVERY
The products will be shipped to the address you entered during the ordering process and indicated in the order confirmation. Only one address can be entered for each order.
P.O.Boxes cannot be used for the delivery of our products. If you enter the address of a Hotel as the delivery address of the order, the delivery can only be made to the person indicated in the order and no one else, including the Hotel reception. Your signature is required upon delivery.
The products will be shipped in a single package which includes the product, packaging, receipt of payment or invoice where required, and, as applicable, the jewelry certification and warranty certificate.
To receive the package, the signature of an adult is required.
TIMES AND SHIPPING COSTS
Except for products purchased in pre-order, orders will be delivered by standard delivery within 2-4 working days from the date of confirmation of the order, except in exceptional cases beyond the sphere of control of FIORE and for which you will be immediately contacted.
For pre-order products, it must refer to the estimated shipping date as indicated on the product description page.
The delivery of products purchased through the Site is free.
PROBLEMS IN DELIVERY
Any non-deliveries or deliveries occurring more than seven (7) days from the date of shipment (ten (10) for deliveries to the islands), must be reported to our customer service as soon as possible. Any complaint must be communicated within a maximum of fifteen (15) days from the date of confirmation of your order. Once you have received your order, you will need to check the products. If the products received do not comply with the order you placed, or you are not satisfied, you must immediately contact the concierge service by contacting customer service via an e-mail at support@gioielleriafiore.com, or by telephone at the number + 39 0818375909 and request a return or replacement in accordance with the Return Policy.
RETURN POLICY
a) General rules
To make a return of a product purchased through the Site, and obtain a refund of the price paid or request a replacement with another product, you can return the product, without scratches or dents, to our customer service by contacting the email address support @ gioielleriafiore .com, or the telephone number +39 0818375909, or directly at one of the FIORE boutiques in Italy listed in paragraph c) below.
All returns must contain the original sales receipt and be returned in the original packaging. The right of withdrawal is excluded for customized products (such as products with engravings), which cannot therefore be returned, refunded or replaced.
All products returned following a return or replacement request are subject to a quality control before being accepted. Products with signs of wear, damage or alteration (including changes in size) or whose label, where present, has been removed, will not be accepted. You will be refunded the price of the products whose return has been accepted by FIORE and FIORE will bear the costs of the return by providing a pre-paid label. However, you will be responsible for any decrease in value of the returned products due to unsuitable use to preserve the nature, characteristics and, where applicable, the functioning of the products.
You can also use the attached form . If you choose to return a product at your own expense, please keep a copy of proof of return by insured mail or other method that provides proof of the delivery date. You must also ensure the return of the product against theft and loss of the value of the product.
Our Return Policy is not intended in any way to exclude or limit the rights or mandatory remedies you are entitled to under the law.
b) Return via customer service
Upon receipt of the communication relating to your wish to withdraw from the contract, FIORE will send you a pre-paid return label. You can also return the products by sending them directly to GIOIELLERIA FIORE Srl Via Cristoforo Colombo, 35, 80073 CAPRI (NA), together with the Return Form or other declaration of your desire to withdraw from the contract. You must return the product within 14 from the moment of your communication to FIORE of the desire to withdraw. The aforementioned deadline is met if the shipment of the product is made before the expiry of the 14 days. The refund of the returned product will be made on the same payment method used for the purchase on the Site. If you have replaced the product with one of higher value, you will be charged the difference. It will not be possible to replace a product with another of a lower value. In the case of gifts, the recipient of the gift can only request the replacement of the product given with another of equal or greater value. Shipping costs, if paid, will be refunded. In the case of replacement of a product purchased on the Site with another product, the shipping costs for sending the replacement product will not be charged.
c) Return to a FIORE boutique
FIORE also offers you the possibility to return a product purchased through the Site for a replacement at one of the following FIORE boutiques in Italy:
• CAPRI (NA), Via Cristoforo Colombo, 35, 80073 (tel: +39 0818375909)
You can return the product within 14 from the moment of your communication to FIORE of the desire to withdraw. For in-store returns, it will not be possible to have a refund of the price paid, but only to replace the purchased product with a new product. If you replace the product with another one of higher value, you will be charged the difference. It will not be possible to replace a product with another of a lower value. Shipping costs, if paid, will be refunded.
AUTHENTICITY GUARANTEE
FIORE guarantees the authenticity of all products purchased through the Site.
APPLICABLE LAW
These General Conditions, their interpretation and execution, including transactions made through the Site, are governed by the laws of the Italian Republic. Each party irrevocably undertakes to submit to the jurisdiction of the courts of the Italian Republic in relation to any claim or any other matter concerning these General Conditions.
DURATION
FIORE may modify, suspend or interrupt the functioning of the Site at any time. We reserve the right to limit, suspend or terminate your access to the Site and / or its services, if we have reason to believe that you are in breach of these General Conditions or applicable laws, or for any other reason, without notice or responsibility on our part. We may prevent the use of the Site in the event of repeated violations of intellectual property rights.
WAIVER
Failure by us to exercise any right or provision of these General Conditions does not constitute a waiver of such right or provision. If a clause of these General Conditions is deemed in whole or in part null or ineffective, such nullity or ineffectiveness will not extend to other clauses of these General Conditions which will remain fully effective.
BINDING AGREEMENT
The confirmation of the order by FIORE and these General Conditions constitute the entire agreement between you and FIORE with reference to the object of the same.
INTELLECTUAL PROPERTY AND TRADEMARKS
All trademarks, logos or service marks (the “Trademarks”) appearing on the Site, whether registered or not, are the exclusive property of FIORE and / or its subsidiaries / affiliates. These General Conditions and all materials, elements and contents (including drawings, models, illustrations, photographs, videos, texts, codes, audio and graphic tracks) included in the Site are the exclusive property of FIORE and / or its subsidiaries / affiliates . Nothing contained on the Site can in any way be construed as an implied license of any kind or right to use the Trademarks displayed on the Site itself, without the written authorization of FIORE. You may copy and print pages of the Site exclusively for non-commercial purposes related to orders or purchases through the Site. Unless we give you specific written authorization in advance, any other use of the Site, its contents and information is strictly prohibited.
COPYRIGHT AND VALIDITY
The contents of the Site are subject to FIORE copyright.
All rights reserved.
These General Conditions apply from January 1, 2021.